Can I customize the imprint and colors on the products?
Absolutely. We offer extensive customization for imprinting your logo, message, or artwork. Your ideas are welcome. You can choose from a variety of imprint methods and colors to create a unique design that perfectly represents your brand.
Can I get a sample?
Yes, of course. If you want a stocked sample, it would be shipped out within 1 week. Well, If the sample should be developed based on your design etc., we will check the material cost and inform you the sample cost to let you decide if or not continue to proceed to the sample.
What is the lead time for a sample ? And what’s your production lead time?
For samples, it usually takes 1-2 weeks, depending on the product style you ordered; for bulk orders, the specific time is usually determined based on the order quantity after the sample is approved. If you have special requirements, we can handle them flexibly.
How do you control the quality each kind of products (For sample /For bulk production)?
For bulk production orders : based on the operation in sample stage, all details and questions normally been settled by customers and us. We will follow the production plan to make sure the bulk production effected in time. We train our QC team periodically. We have extra QC on site throughout the production. We do final inspection before shipment.
How do you send the goods to me?
We provide multiple shipping methods to ship goods out. For samples and small quantities, goods will be sent by Express shipping ways such as DHL/UPS and Fedex. For bulk orders, we send by multimodal transport or sea or air freight.
How about the trade term?
We provide multiple Incoterms, such as EXW, FOB,CIF,DAP,DDP. We provide the best solutions to our customers.
Do you take returns?
Our sale policy is based on the sample’s approval; we don’t take returns if the production reaches the sample’s standard. We could negotiate if there’s some issue due to our mistakes.